Shipping Fees

Return, Refund & Cancelation Policy

1. Our policy lasts 24 hours. If the 24 hours have gone by since your purchase, unfortunately you'll not be able to claim a refund of the paid amount.

2. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. For Cancellation request, please contact us, and include the following details in your message:

Order ID
Cancellation reason
Refund account details
4. Cancellation shall be initiated after the order cancelation request is received.

5. Refund shall be made under the following conditions:

Order was canceled
Order was not dispatched
Order was not delivered to the recipient (This does not include the case for unfounded recipient)
6. Non-refundable items:
- Dispatched orders
- Personalized products

7. A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund and the decision of our management will be final.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

8. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theflowermarketdubai.com.

9. The refund amount can not exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

10. In case of cancelation, 5% charge will be applicable.

11. Any discounted or exempted amount can not be claimed for refund.